WELCOME TO GOLDEN CARE

Your Golden Care Team will work with you over the phone as often as you need to help provide the outcomes you deserve. Your Golden Care Team will also: 

• Ensure you are receiving any services you are entitled to or are needed to provide you with the best possible care. 
• Ensure your records are accurate and up to date and your Annual Wellness Visit and other Medicare requirements have been completed. 
• Listen to your concerns and help you achieve your health goals.
• Make sure you understand your care and work with you to reduce your out-of-pocket health care expenses. 
• Help make sure remote patient monitoring, chronic care management or other services that may be beneficial to your health are made available at no additional cost to you. 
• Review screenings, labs, and other services needed, while answering your questions and addressing your needs.
• Make sure you understand your care and work to help you with next steps.

  What are Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) Services? 

You will be provided with a CCM/RPM care coordinator that reports directly to your primary care provider and will work with you in between your regular office visits. Your care coordinator’s primary function is to provide the additional care necessary to: 

• Coordinate information and referrals between your entire care team 

• Work with you regularly on your care plan, health care goals and health concerns 

• Ensure you have 24-hour access to your care team 

• Provide disease specific education and preventive health services 

• Monitor your health and help reduce emergency room visits and hospital admissions 

• Help reduce the expenses you currently pay for your care 

• Help you achieve your health goals and improve your quality of life 

Your care coordinator will also determine if it will be beneficial for your care for you to receive Remote Patient Monitoring services, through a convenient app that works directly through your phone to monitor vital health metrics like blood pressure and heart rate, 24/7 and sends readings directly to your care team for them to monitor live in real time. Convenient: Data goes straight to your healthcare team without extra visits. This Advanced Technology: Syncs with devices like Freestyle Libre and tracks A1C, heart risk, and more. You also receive instant notifications for important health changes.

CCM and/or RPM services are provided to patients who have one or more chronic conditions and are at significant risk of acute exacerbation/decompensation, or functional decline. CCM/PRM services include face-to-face visits—virtually or in person—as well as innovative technology that allows patients to monitor and take control of their own health in their own homes. 

Because of the importance these services may have on your overall health and the benefits they should provide to you, we are having these services provided at no cost to you, for as long as you may need them.

Your Golden Care Nurse Practitioner provides us all this information, allowing us to spend more time with you providing direct clinical care, which leads to better health, better understanding of your care, less health care issues and an overall healthier you. 

You will not receive a bill from Golden Care, which is a non-profit medical practice, that specializes in providing services that assist other medical practices around the country to provide the best care possible for their senior or “at risk” patients.  We bill Medicare or insurance carriers for our services just like all other medical practices.  The services we provide are as a contributing partner with your local medical practice. All of our services are covered by Medicare, your insurance carrier or your local clinic.  You will never be asked to pay any out-of-pocket expenses for services you receive from Golden Care.  

Did you receive a letter from Medicare or your insurance carrier that you don't understand or are concerned it's a bill you need to pay?

This letter might be an Explanation of Benefits (EOB).

This letter explains what was paid to your provider on your behalf, and what if any of these charges were not paid. The EOB you received from Medicare, or your insurance carrier is not a bill. Even if the EOB states a patient responsibility amount, or amount you may be billed, this is not a bill. It is only an explanation of charges and benefits associated with the medical services you received.   

Golden Care works with medical practices, hospital systems and other health organizations across the entire United States. The provider listed on your EOB is either the provider that completed your services or the supervising physician of the provider that completed your services. Even though the services provided were completed in your state of residence, the EOB might state the address as being in Minnesota, California or Florida, these are corporate locations for billing reconciliation only, not service locations. If you have any questions about your E.O.B. or need additional assistance, please call 866-305-0622.